TEL: 01992 663311
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Whatever your enquiry, we would love to hear from you. Call us, email us, or complete our enquiry form and we'll get back to you ASAP.

Telephone: 01992 663311

International: +44 1992 663311

Fax: 01992 443490


VAT No.: GB 506405867

Company Reg No.: 06044602

Head Office Address



6.1 The goods you order will be delivered to the delivery address you give when you place your order. All orders, unless otherwise stipulated at the time the order is placed, are despatched on the same day that the order is placed.

6.2 Orders over £75 are delivered FREE OF CHARGE to mainland UK. The following postcodes DO incur postal charges at cost: AB10-56, BT1-999, DD1-11, DG1-16, EH55, FK8-21, GY1-9, HS1-9, IM1-99, IV1-63, JE1-99, KA3-30, KW1-17, KY1-17, ML12, PA20-78, PH1-44, PO30-41, RD1-4, TD1-15, TR21-25, ZE1-3).

6.3 Delivery of orders sent outside mainland UK and delivery of orders under £75 will be charged at cost. This can vary depending on the weight of the parcel.

6.4 Where we cannot, for whatever reason, deliver in accordance with the timescale stipulated at the time the order is placed, we will notify you and give you the option to cancel your order or to accept a revised delivery date. We may make a partial delivery of your order where not all items are available.


7.1 We will replace at no extra cost to you any goods damaged on or before delivery, provided that you notify us of the damage by telephone or in writing within 7 days of receipt of the Goods.

7.2 We will replace at no extra cost to you any goods which in our reasonable opinion have been lost in transit provided that you notify us by telephone or in writing within 7 days of the expected despatch date.

7.3 If you do not notify us of any damage or loss in transit within the timescales set out in 7.1 and 7.2 above, we will not be responsible for any loss or damage suffered by you as a result. In any event, our liability is limited to the price of the Goods not delivered or the cost of replacing such Goods.


8.1 We will refund the item price of a wrongly ordered product that is returned to us in a new and unused condition, within 7 days of receipt of the Goods.

8.2 We will exchange a wrongly ordered product once for an alternative product of equal or lesser value provided that the incorrect product is returned to us within 7 days of receipt of the Goods, in a new and unused condition. Where the replacement product has a higher value than the original product, the difference will be payable by the customer.

8.3 Postage costs are non-refundable. You will be responsible for paying for return postage and the postage of any replacements.

8.4 Please note that your right to an exchange or refund does NOT apply to Goods which have been custom made to your order unless they are faulty.


9.1 Ownership of the goods shall not pass to you until we have received in full (in cash or cleared funds) all sums due to us in respect of the goods.

9.2 We shall be entitled to recover payment for the goods notwithstanding that ownership of the goods has not passed from us.

9.3 From the date of delivery of the goods to you until ownership of the goods has passed to you, you are responsible for taking all necessary steps to prevent damage, loss or harm to the goods and you shall insure the goods at your expense and for our benefit (noting our interest on the insurance policy) with a reputable insurer.

9.4 If we reasonably believe that you are about to become insolvent and we have not yet received full payment for the goods, we may take the goods back at your expense. You authorise us or our agents or representatives to enter your premises in order to take back the goods or to inspect the goods in this event.


To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Goods. If you are a Consumer, this does not affect your statutory rights.


11.1 We will not be liable for any of the following losses which may arise by reason of any breach of contract or any implied warranty, condition or other term, any representation or any duty of any kind imposed on us by operation of law:

(a) any loss of anticipated profits or expected future business;

(b) damage to reputation or goodwill;

(c) any damages costs or expenses payable by you to any third party;

(d) loss of any order or contract; or

(e) any indirect or consequential damages.

11.2 To the fullest extent permissible under applicable law, the extent of our liability is limited to your order value.

11.3 Without prejudice to any other provision of these Terms, we will not be liable for any delay in performing, or failure to perform, our obligations under these Terms it that delay or failure was due to any cause or circumstance beyond our reasonable control.

11.4 Nothing in these Terms shall exclude or limit our liability arising by virtue of the Consumer Protection Act 1987, or our liability for fraud or for death or personal injury caused by our negligence, or any other liability to the extent that we cannot so exclude or limit such liability as a matter of law.

11.5 While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website.


We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.


13.1 All copyright and other intellectual property rights in or in relation to the products that we sell (including all or any images of such products) are owned by Lawrence Rose & Co UK Ltd or its licensors. You are not permitted to use any images or photographs of the products that we sell without our prior consent.

13.2 You will not do, or permit to be done, anything that may detrimentally affect our copyright, trade marks or any other intellectual property rights in or in relation to the products that we sell.


14.1 Our failure to exercise or delay in exercising any of Our rights or remedies under these Terms does not constitute a waiver of such rights or remedies.

14.2 If any provision of these Terms is found by a court or administrative body of competent jurisdiction to be invalid or unenforceable, it shall not affect the other provisions of these Terms which shall remain in full force and effect.


These Terms are the only terms which apply to this contract. Any variation to these Terms and Conditions is valid only if it is agreed in writing.


These Terms shall be governed by English Law and shall be subject to the non-exclusive jurisdiction of the English courts.